Support

Enkadenn — 72h Kit · Help and frequently asked questions

Contact us. A question, a problem or a suggestion? Email us at contact@cythin.eu. Please include your iPhone model and iOS version so we can help faster.

Requirements

iPhone running iOS 17.0 or later.
No internet connection is required: the app works entirely offline.

Frequently asked questions

Is my data safe?

Yes. All your data stays on your device. The app creates no account, uses no cloud and sends no data. The document vault is additionally encrypted and protected by Face ID / Touch ID. See the privacy policy.

I'm not receiving expiry reminders

Reminders rely on local notifications. Make sure you allowed them in iOS Settings › Notifications › Enkadenn, and that reminders are enabled in the app's settings. Also check that an expiry date is set on the relevant item.

How does the vault work?

The vault lets you store copies of important documents (ID, insurance, prescription…). Files are encrypted and kept only on the device, and unlock with Face ID / Touch ID.

Important. The vault is excluded from device backups. If the device is lost, stolen or reset, the documents are permanently lost. Always keep your originals elsewhere.

Which languages are supported?

The interface and content are available in 22 languages. The language follows your device's language automatically when it is supported.

How do I delete my data?

You can delete any item, contact, document or kit at any time directly in the app: deletion is real and immediate. Removing the app from your iPhone erases all associated data.

Does the app replace official guidance?

No. Enkadenn — 72h Kit is a personal organisation tool. It complements — but never replaces — the instructions of authorities and official sources.

Report a problem or suggest an improvement

Your feedback is welcome. Contact us at contact@cythin.eu, describing what you observed and, if possible, the steps to reproduce it.